InGenius Connector for Salesforce and Cisco

For Cisco Call Manager:  InGenius Connector for Salesforce and Cisco is a PC application that seamlessly integrates your Cisco Call Manager telephone operations directly into your Salesforce environment, providing multiple features including click-to-dial from Salesforce and Salesforce contact record pop-up based on incoming call. With InGenius Connector for Salesforce, you never have to leave your Salesforce environment. Calls are automatically logged in the appropriate contact record, you can add notes while on the call and you even have the ability to indicate how the call was wrapped up. InGenius Connector for Salesforce will help you to accelerate, simplify and streamline your workflow.

For Cisco Unified Contact Centre customers, InGenius Connector Enterprise provides full integration of your Call Center Agent operations with Salesforce.com.  For more information about InGenius Connector Enterprise please contact us at sales@ingenius.com.

Documentation

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Product Video

Features*

  • Screen pop on incoming and outgoing calls based on received and placed calls that are matched to the corresponding record in Salesforce.com

Incoming Call Screen Pop

  • Click-to-Dial from within the Salesforce.com user interface

Click-to-Dial

  • Integrated Call Control: Answer, Release, Forward, Conference, Transfer a call all from within Salesforce

Integrated Call Control

  • Selective Match: If a caller ID matches multiple records within Salesforce.com, the user can select the appropriate record when the caller has been identified verbally

Selective Match

  • Call Reporting: run detailed reports on call usage by employees and track down which customers are calling in most frequently

Call Reporting

  • Call Logging: all information is auto-logged with the associated contact

Call Logging

Technical Requirements:

  • Internet Explorer 6.0 or later
  • Windows 2000, XP, or 7
  • 256 MB of RAM (512 MB recommended)
  • 20 MB disk space minimum
  • P@ 500Mhz processor or above
  • Salesforce Professional, Enterprise or Unlimited Editions

For more information please email us at sales@InGenius.com.